12hba Terms and Conditions

General Provisions

These terms and conditions form a legal agreement between the 12hba platform and its users. 12hba is a secure and reliable online gaming platform that provides players in Bangladesh with a range of entertainment services including cricket betting, live casino, slots, and arcade games.

These terms and conditions are drawn up in accordance with applicable laws in Bangladesh. By using any service on the platform, the user agrees to comply fully with these terms.

1.1 Definitions

• "Platform" refers to the 12hba website, app, and all associated services.
• "User" or "Player" refers to any person who has created or is attempting to create an account on 12hba.
• "Account" refers to the user's registered personal profile on the platform.
• "Taka" or "৳" refers to the Bangladeshi Taka (BDT).
• "Bonus" refers to any incentive or financial benefit offered by the platform.

1.2 Scope of Terms

These terms and conditions apply to all services on the 12hba platform, including sports betting, live casino, slot games, arcade games, virtual games, and any future services. The platform's privacy policy and responsible gaming policy are also inseparably linked to these terms.

Account Registration

To open an account on 12hba, users must provide accurate and complete information. The platform reserves the right to close any account created with false information at any time.

2.1 Registration Requirements

• Each person may open only one account. Creating multiple accounts is strictly prohibited.
• The name, mobile number, email address, and other information provided at registration must be accurate and current.
• The user is solely responsible for keeping their account password confidential. The password must not be disclosed to any third party.
• If you become aware of any unauthorised access to your account, you must notify 12hba support immediately.
• If any information provided on the account changes, it must be updated immediately.

2.2 Identity Verification

12hba reserves the right to verify a user's identity at any time when necessary. This process may require a national identity card, passport, or other government-issued identification document. Withdrawals may be temporarily suspended until verification is complete.

Age Verification

Participation on 12hba is only for individuals aged 21+, meaning 21 years of age or older. Minors are strictly prohibited from accessing the gaming platform.

• At the time of registration, the user confirms that they are at least 21 years of age.
• Providing false information about age will result in account closure and forfeiture of the balance.
• In cases of doubt, documentation as proof of age may be requested.
• To protect minors, parents and guardians are encouraged to use appropriate parental control software.

Deposits and Withdrawals

4.1 Deposit Terms

The minimum deposit amount on 12hba is ৳100 for each method. Accepted deposit methods are bKash, Nagad, Rocket, Upay, and bank transfer (Dutch-Bangla Bank, BRAC Bank, Islami Bank, and other scheduled banks in Bangladesh).

• Deposits must come from the user's own account — deposits through third parties are not accepted.
• Every transaction is secured by SSL encryption.
• Once a deposit is successfully processed, it will be reflected in the account.
• If a transaction fails for any reason, please first contact the relevant payment provider or bank.

4.2 Withdrawal Terms

The minimum withdrawal amount is ৳800. Withdrawals are generally processed within 30 minutes to 3 hours.

• Withdrawals must be made using the same method used for the deposit, wherever possible.
• Any active bonus wagering requirements must be met before requesting a withdrawal.
• Withdrawals may be delayed if identity verification has not been completed.
• Additional information may be requested for unusual or suspicious transactions.
• Withdrawal amounts will only be sent to the user's own account.

Bonuses and Promotions

New players on 12hba receive a 120% first-deposit bonus, up to a maximum of ৳15,000. Specific terms and conditions apply to receiving this bonus.

5.1 Welcome Bonus Terms

• The wagering requirement for the bonus is 20x, applied to the bonus amount only. Example: ৳1,000 deposit → ৳1,200 bonus → total balance ৳2,200; before withdrawing the bonus, ৳1,200 × 20 = ৳24,000 must be wagered.
• Another example: ৳26,000 deposit → ৳15,000 bonus (maximum limit) → total balance ৳41,000.
• Any winnings earned using the bonus must meet the wagering requirements before withdrawal.
• The welcome bonus is applicable only once per account.
• If any irregularity is found in claiming a bonus, the bonus and any associated winnings will be forfeited.

5.2 General Bonus Policy

• Each promotional offer has its own validity period and terms, which are clearly stated with the offer.
• Combining or stacking multiple bonuses is not permitted unless explicitly allowed.
• 12hba reserves the right to modify, suspend, or cancel any promotion.
• If bonus abuse or manipulation is proven, the account may be closed.

Gaming Rules

All games on 12hba operate under a fair play policy. Game outcomes are determined in a completely neutral and random manner using Random Number Generator (RNG) technology.

6.1 Betting Rules

• Each game has a set minimum and maximum bet limit, which is displayed in the game interface.
• Once a bet has been placed and the game has started, it cannot be cancelled.
• If a game is interrupted due to a technical issue, 12hba reserves the right to refund the bet for that specific game.
• Winnings obtained as a result of a system error will not be considered valid — 12hba reserves the right to make corrections in such situations.

6.2 Prohibited Activities

• Playing games through bots, automated software, or artificial intelligence is strictly prohibited.
• Any attempt to collude with other players or to cheat the system is prohibited.
• Using another user's account is strictly prohibited.
• Using the platform for money laundering or any illegal financial activity is prohibited and may result in legal action.

6.3 Sports Betting

When betting on cricket (BPL, T20 World Cup, IPL), football, kabaddi, and other sporting events, the relevant market terms and rules apply. Odds may change at any time — the odds at the time a bet is confirmed are final.

Responsible Gaming

12hba believes that gaming is a form of entertainment. The platform places the highest priority on responsible gaming.

• Users can set their own deposit, bet, and loss limits.
• To request a voluntary break or permanent self-exclusion, please contact support.
• Seeking professional help is recommended if gaming becomes a problem.
• For more details, visit our Responsible Gaming page.

Account Closure

8.1 Closure by the User

Any user may contact 12hba support at any time to close their account. If the balance due before closure is in a withdrawable state, it will be returned.

8.2 Closure by the Platform

12hba may suspend or close an account without prior notice in the following circumstances:

• Any breach of these terms and conditions.
• Providing false or misleading information.
• Fraudulent or suspicious activity.
• Abuse of the bonus system.
• Operating multiple accounts.
• Suspicion of money laundering.

If an account is closed due to a rule violation, bonuses and any winnings derived from bonuses may be forfeited.

Privacy and Data Protection

12hba is committed to protecting users' personal data. All information is kept secure using SSL encryption and modern data protection technology.

• Personal information is used only for the purpose of providing services and fulfilling legal obligations.
• Personal information is not sold or transferred to third parties.
• Information may be provided to government authorities when required by law.
• For more details, please read our Privacy Policy.

Limitation of Liability

12hba accepts no liability in the following cases:

• Loss caused by internet disconnection or issues with the user's device.
• Delays or errors in third-party payment services.
• Circumstances beyond our control (force majeure) — natural disasters, cyberattacks, government directives, etc.
• Loss resulting from a breach of security of the user's own account.

The platform's maximum liability shall in no circumstances exceed the user's account balance at the time of the relevant incident.

Dispute Resolution

For any dispute or complaint, users are requested to first contact 12hba Support. The support team will endeavour to resolve the matter fairly and promptly.

• Complaints can be submitted via live chat or email.
• Upon receipt of a complaint, an investigation will be carried out as quickly as possible.
• Relevant account activity may be temporarily suspended while an investigation is ongoing.
• 12hba's final decision will be made in accordance with applicable law and these terms and conditions.

Contact & Support

If you have any questions or complaints regarding these terms and conditions, please contact our support team. 12hba provides assistance 24/7 in both Bengali and English.