12hba's Privacy Policy

01 Introduction & Scope

This Privacy Policy ("Policy") applies to the 12hba platform and all of its associated services. When you use our website, create an account, or use any of our services, you are considered to have accepted the terms described in this Policy.

12hba believes that every user's personal information is a valuable asset. We handle that information with great care and responsibility. Our goal is to ensure a safe, transparent, and trustworthy environment where you can enjoy gaming with peace of mind.

In this Policy, "we", "our", or "12hba" refers to the 12hba platform. "You" or "user" refers to any person who uses our platform.

02 What Information We Collect

We may collect various types of information from you. This information is divided into two main categories:

2.1 Information You Provide Directly

Information you provide yourself includes:

• Full name and date of birth (for age verification)
• Email address and mobile number
• Current address
• Identity document details (for identity verification)
• Payment-related information (such as bKash or Nagad account numbers — we do not store complete financial details)
• Transaction history
• Content of communications with the support team

2.2 Automatically Collected Information

When you use our platform, some information is collected automatically:

• IP address and device type
• Browser type and version
• Time spent on the site and browsing patterns
• Information obtained through cookies and similar tracking technologies
• Gaming activity and betting history

03 Purpose of Using Your Information

12hba uses your personal information only for specific and legitimate purposes. We never collect or use your information unnecessarily.

Your information is used for the following:

04 Cookie Policy

12hba uses various types of cookies that make our services more effective and personalized. Cookies are small data files stored in your browser.

4.1 Essential Cookies

These cookies are essential for the core functions of the platform. Maintaining your login session, ensuring security, and managing payment processing are included in this type. These cookies cannot be disabled.

4.2 Performance Cookies

These cookies help us understand how you use our site, allowing us to improve the quality of our services. The information collected is completely anonymous.

4.3 Preference Cookies

These cookies remember your language preference, display settings, and other personal preferences, so you do not have to re-enter the same information on your next visit.

You can manage cookies through your browser settings. Keep in mind that disabling certain cookies may cause some features of the platform to not work properly.

05 Data Sharing & Third Parties

12hba never sells your personal information or gives it to third parties for commercial purposes. However, in certain situations, sharing some information may be necessary:

5.1 Service Providers

We work with trusted third parties who assist us in managing payment processing, identity verification, and technical infrastructure. Only the necessary information is shared with these partners, and they are also required to follow our privacy standards.

5.2 Legal Requirements

If providing information is required due to a court order, government directive, or legal obligation, we may do so in compliance with the law. In such situations, we will make every effort to notify you as much as possible.

5.3 Fraud Prevention

To ensure platform security and prevent fraudulent activities, necessary information may be exchanged with relevant parties. In such cases, only the minimum required information is shared.

06 Data Protection & Security

To ensure the protection of your personal information, 12hba employs industry-standard security measures. Our platform uses SSL encryption technology, which keeps all information transmitted between you and our servers secure.

Our security measures:

While we ensure the highest level of protection, no method on the internet is 100% secure. We therefore advise you to keep your account password private and change it regularly.

07 Data Retention Period

12hba retains your personal information only for as long as it is necessary or as required by legal obligations.

Data retention policy:

• Active accounts: Relevant information is retained for as long as the account remains active.
• Closed accounts: Even after an account is closed, financial transaction and identity-related information is kept for a specified period.
• Transaction records: Financial transaction information is retained in accordance with legal requirements.
• Inactive accounts: Information from accounts that have been inactive for an extended period may be securely deleted.

Once the data retention period ends, we permanently delete or anonymize your information using secure methods.

08 Your Rights

You have a number of important rights regarding your personal information. 12hba always respects these rights:

8.1 Right to Access

You can find out at any time what information we hold about you. You may request a copy of that information.

8.2 Right to Rectification

If any of your information is incorrect or incomplete, you may request a correction. We will make that correction as quickly as possible.

8.3 Right to Erasure

In certain circumstances, you may request the deletion of your information. However, some information may not be possible to delete due to legal obligations or legitimate business requirements.

8.4 Right to Object to Processing

You may object to the use of your information for marketing or profit-generating purposes. Upon receiving such a request, we will immediately stop the relevant activity.

To exercise any of the above rights, please contact us at [email protected].

09 Protection of Minors' Information

12hba's services are intended only for individuals aged 21 or older. We never knowingly collect personal information from minors.

We take age verification steps at the time of account registration. If we learn that a minor's information has been collected by mistake, that information will be immediately and securely deleted and the associated account will be closed.

If you believe a minor is using our platform, please let us know at [email protected].

10 International Data Transfers

12hba primarily operates to serve users in Bangladesh. However, in some cases, your information may be transferred to other countries due to our service provider partners.

For any such transfer, we ensure that the receiving party provides protection equivalent to or greater than our privacy standards. Protecting your information is always our primary responsibility.

11 Policy Changes

12hba may update this Privacy Policy from time to time. Improvements to services, adoption of new technologies, or legal changes may require amendments to the policy.

If any significant changes are made, we will notify you via your registered email or through the platform. Continued use of the platform after any changes will be considered acceptance of the updated policy.

We recommend that you visit this page regularly and stay informed about the latest version of the policy.

12 Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy, please get in touch with us. 12hba takes all privacy-related requests with the utmost seriousness.

Our support team is available seven days a week, 24 hours a day, in both Bengali and English. Upon receiving any request regarding your information, we will do our best to respond as quickly as possible.